Frequently Asked Questions
First Aid & CPR Courses
🚚 Transportation of Dangerous Goods (TDG) Training
TDG Training is mandatory for anyone involved in the shipping, receiving, or handling of dangerous goods. This training must be completed prior to beginning work with dangerous goods.
For more detailed information, check out our Transportation of Dangerous Goods online course.
Re-certification Courses
🔄 Red Cross CPR & First Aid Re-Certification
As a Red Cross Training Partner, First Aid 4U offers re-certification courses for:
- CPR Level C/AED
- Standard First Aid with CPR Level C/AED
❌ Emergency First Aid is not eligible for re-certification in Ontario due to WSIB regulations.
Eligibility Criteria for Re-Certification:
- Your certificate must be valid (it cannot be expired).
- Your certificate must have been issued by the Canadian Red Cross.
- If re-certifying Standard First Aid with CPR C/AED, your certificate must state “certified in” and not “re-certified in”.
For more details and visual examples, please visit our Recertification
How we are addressing COVID-19 concerns
You can bring your own 😷 face mask to the course. Please note the mask is required to remain on during the course. There is a 🔋 limited supply of 🩺 disposable masks on-site for replacement, should it be needed.
Red Cross Online Courses
Important Note: We do not recommend the use of mobile devices for online courses. Once registered for a course, a system-generated email would have been sent to you from Canadian Red Cross | Croix-Rouge canadienne <my.account@Redcross.ca> with the subject Action Required: Register for your new Red Cross account / Action requise : Inscription à votre nouveau compte Ma Croix-Rouge. Note: If you have not received an email invitation for your online course, or have any issues please call or email our contact centre (1-877-356-3226, myrcsupport@redcross.ca). Click on the link in the email that says “Please click here to create a new My Red Cross account to access your course information and online course component” After clicking the link, you will be taken to the sign in page. Click “Sign up now” which is on the right hand side of the page. Proceed with entering your email address, create and confirm a password. The email address you enter here will be the username you will use whenever you login to your account. You have finished creating a My Red Cross account.
Certifications and Methodology
Yes, the Canadian Red Cross has adopted the CSA Standard Z1210-17 into their training guidelines to make it easier for your certificate to transfer interprovincially if they recognize the CSA standard. Being in Ontario your certificate will now show the proper language to be WSIB and CSA approved.
CSA Certifications Include:
- Emergency First Aid – Meets CSA Standard Z1210-17– Basic
- Standard First Aid – Meets CSA Standard Z1210– 17 –Intermediate
- Advanced First Aid – Meets CSA Standard Z1210–17 – Advanced
As of January 2019, Canadian Red Cross training partners, including Ottawa First Aid CPR are now offering BLS (Basic Life Support) courses. BLS has replaced the HCP (Healthcare Provider) course. BLS is a more accurate and up to date version of the HCP course. Some (but not all) of the information included in BLS training is as follows: Glove Removal, Primary Assessment, CPR, AED training, Airway Obstruction, Assisted Ventilation and Basic Life Support special considerations including ethics, the 6 rights of medication, trauma, hypothermia, post cardiac arrest care and more.
Ottawa First Aid & CPR Policies
Submit a request
Accessing your Blended Online Training Modules
First make sure you are logged into your My Red Cross Account (click HERE if you are not currently logged in)
Once you are logged in:
- Click “My Profile” in the menu;
- From the dropdown list, choose “My Online Courses”
- Once redirected to the Red Cross Online Learning page, you will see your course ready to be activated.
- Select the course in the language of your choice, and click the blue “Activate” button on the right.
If you have not set up your My Red Cross Account yet, please look in your email (check junk / spam folders as well) for an email from my.account@redcross.ca titled “Action Required: Register for Your New Red Cross Account”. This will have all the details to log in and set up your Account. Once logged in, follow the above guide for accessing your course.
For a visual walk through of the above please refer to this PAGE
For any technical assistance with the Red Cross system please contact them directly at 1(877)356-3226
How do I access my certificate?
Your certificate can be accessed simply by logging into your My Red Cross Account and selecting “My Profile” > “My Certifications”. Here you will see all certificates gained under your account.
Additionally the Red Cross will have sent you an email (Subject Line: Your new Red Cross Certification) with steps to log in or register for a new account. In this email you are also supplied with a PDF version of your certificate for instant access.
If you are registering for a Recertification class, it’s a good habit to review your certificate expiration date before registration.
Cancellation & Rescheduling
Rescheduling Process
If you wish to reschedule, and are eligible to do so (review the below policies if you are not sure), please notify us of your request though our CONTACT FORM please ensure you reference your booking number when doing so.
To expedite the process as well, please have a date in mind when contacting us (links below to see upcoming dates).
Once our service team has reviewed your request, they will confirm with you and rescheduling fees will be applied when we move your booking.
**You do not need to register for a new course, simply view dates and let us know and we will update your current booking**
Blended Standard First Aid: Bramptom | GTA | Ottawa
Standard First Aid (2 Day in-class): Bramptom | GTA | Ottawa
Standard First Aid Recertification: Bramptom | GTA | Ottawa
Blended Emergency First Aid: Bramptom | GTA| Ottawa
Emergency First Aid: Bramptom | GTA | Ottawa
Blended CPR: Bramptom | GTA | Ottawa
CPR: Bramptom | GTA | Ottawa
Basic Life Support (BLS/HCP): Bramptom | GTA | Ottawa
Cancellation Policies
Blended Courses
Blended Courses (courses that are half online and half in-class) cannot be cancelled once registered, as they are accompanied with an online course. However, your in-class portion can be rescheduled with a $25.00 administrative fee (per person), as long as the request is made with more than 7 Business Days notice of the in-class start date.
Ex. your course begins January 8th at 9am, January 1st at 9am would be the cut off to change your booking.
Fully In-class Courses
There is a $25 fee (per person) to cancel or reschedule your booking. However, all bookings are final and non-refundable two days (48 hours) before your course starts.
No cancellations or rescheduling can be made within two days/48 hours of your course.
Ex. your course begins January 3rd at 9am, January 1st at 9am would be the cut off to change your booking.
Online Courses
For our courses completed fully online; WHMIS, Psychological First Aid, etc. Once purchased, they cannot be cancelled or refunded due to the nature of online courses.
Standard First Aid Recertification Information
Requirements to Qualify (all must be met):
Red Cross Online Courses
Ottawa First aid & CPR is a Canadian Red Cross Training Partner. Current WSIB regulations mandate that we are not able to recertify other providers certificates (St. John’s Ambulance for example).
Other Options for Renewal
Emergency First Aid Renewal
CPR Level C Renewal
Basic Life Support (BLS/HCP) Renewal
Select a Level to Learn More
Course Description:
Comprehensive course offering first aid and cardiopulmonary resuscitation (CPR) skills for those who need training due to work requirements or who want more knowledge to respond to emergencies at home. Course meets legislation requirements for provincial/territorial worker safety and insurance boards and includes the latest first aid and CPR guidelines.
Full Certification Formats Available:
- Blended format (half online / half in-class). You will complete 6-8 hours of theory online and then attend 1 day (9AM – 5PM) in-class. $125 + hst. LEARN MORE
- See Upcoming Dates or Register Now (select a region): Eastern Ontario | Greater Toronto Area (GTA) | Western Ontario | Northern Ontario
- 2 Days (16 hours) in-class. Course will be held on 2 consecutive days 9AM – 5PM. $135 + hst. LEARN MORE
- See Upcoming Dates or Register Now (select a region): Eastern Ontario | Greater Toronto Area (GTA) | Western Ontario | Northern Ontario
Recertification:
- 1 Day (8 hours) in-class. $125+ hst. LEARN MORE
- See Upcoming Dates or Register Now (select a region): Eastern Ontario | Greater Toronto Area (GTA) | Western Ontario | Northern Ontario
Course Description:
Basic course offering an overview of first aid and cardiopulmonary resuscitation (CPR) skills for the workplace or home. Course includes the latest first aid and CPR guidelines. The Red Cross Course; exceeds competitors’ standards, by including injury prevention content, CPR and AED skills.
Duration: 8 hours in-class (9AM – 5PM) or Blended 3 hours online and 5 hours in-class (9AM – 2PM)
Pricing: $99 + hst
Blended Emergency First Aid: Eastern ON | GTA | Western ON | Northern ON
Emergency First Aid: Eastern ON | GTA | Western ON | Northern ON
Course Description:
Courses on cardiopulmonary resuscitation (CPR) and automated external defibrillation provide the skills needed to recognize and respond to cardiovascular emergencies and choking for adults, children, and babies. Course also includes, use of an automated external defibrillator (AED) for; adults, children, and babies. This course is suitable for those looking for training for the workplace, schooling, or for their own general interest.
Duration: 6 hours in-class (9AM – 3PM) or Blended 2 hours online and 3 hours in-class (9AM – Noon)
Pricing: $65 + hst.
Blended CPR: Eastern ON | GTA | Western ON | Northern ON
CPR: Eastern ON | GTA | Western ON | Northern ON
Course Description:
Designed to build participant confidence in performing cardiopulmonary resuscitation (CPR) skills in a team environment for professionals with a duty to respond. Teaches the important steps to perform a rapid assessment, perform Basic Life Support (BLS) skills, and perform rapid defibrillation including use of an Automated External Defibrillator (AED).
Audience:
In-facility care providers, including nursing staff, care aides, medical and dental professionals. Pre-hospital care providers, which may include professionals in a fire service, rescue team, sports-medicine, lifeguards and ski patrol.
Duration: 4 hours in-class. 10AM – 2PM for example.
Pricing: $70 + hst.
Basic Life Support (BLS/HCP): Eastern ON | GTA | Western ON | Northern ON
