FAQs
Frequently Asked Questions
First Aid & CPR Courses
🚚 Transportation of Dangerous Goods (TDG) Training
TDG Training is mandatory for anyone involved in the shipping, receiving, or handling of dangerous goods. This training must be completed prior to beginning work with dangerous goods.
For more detailed information, check out our Transportation of Dangerous Goods online course.
Red Cross First Aid Courses come in several different levels. We offer the two certifications which are the most sought after in the workplace and for those looking to be prepared for emergencies at home. CPR Level A – CPR Level A is the most common requirement for workplaces in Canada. It is a First aid for Adults Course, and is the most basic level of CPR Certification offered by Red Cross Partners. In this course you will learn how to treat and administer emergency care to Adults. CPR Level C – CPR Level C is a more comprehensive course teaching how to deliver First Aid and CPR to Children and Adults. Due to physiological differences, administering CPR to a child is very different than to a child, so special techniques for children must be taught. CPR C courses are generally taught to first responders such as police and firefighters as well as those who wish to be prepared for any emergencies which might occur at home.
While in the labour marketplace, trades people, security guards, and drivers are those who are often required to receive first aid certifications, First Aid training sessions are useful to anyone who wants to be able to effectively administer help during emergency situations.
Yes, First Aid Courses teach how to correctly and effectively use Automated External Defibrillators (AED). While those who have a heart attack outside of a hospital have about a 5% chance of survival, intervention with a defibrillator can increase the chances of survival up to 75%. Defibrillators save lives and our First Aid Courses will teach you how to use them.
The length of our courses vary depending on the level of training and format you attend (in-class only / blended training). Blended training allows for you to complete roughly half of the course at home online. CPR Level C: In class only: 6 Hours. Blended: 3 hour Online component, 3 hours in class. Emergency First Aid Course: In class only: 8 Hours. Blended: 3-4 hour Online component, 4-5 hours in class. Standard First Aid Course: In class only: 16 Hours Blended: 8 hour Online Component, 8 hours in class. Please note for Blended Training the online components must be completed prior to the in-class training. The length of the online component varies from person to person and can depend on prior experience and knowledge of the material.
Just as traditional first aid helps us understand how to treat physical injuries, Psychological First Aid can help us give treatment to those experiencing the effects of loss, stress, trauma, and grief. Our Psychological First Aid courses place an emphasis on self-care and personal protection while recognizing the signs of psychological distress. The course follows the look, listen, link, live model for identifying and understanding those in need of Psychological First Aid. Psychological First Aid. Psychological First Aid seeks to address the urgent and immediate needs of an affected person in the aftermath of a disaster, and not to provide ongoing therapy. For more information, take a look at our Psychological First Aid Training Course page.
In very general terms, Mental Health First Aid is a broader, more general course designed to help provide assistance to people developing a mental health problem or experiencing a mental health crisis. Psychological First Aid goes into greater detail on how to respond to a person who has experienced a traumatic event. Psychological First Aid is often delivered to health professionals and others with specialist mental health training. Mental Health First Aid Courses are appropriate for the general public, including non-healthcare professionals, so that they can assist someone who is developing a mental health problem or experiencing a mental health crisis. We offer both Psychological First Aid Training and a Mental Health First Aid Course
Bloodborne Pathogens are microorganisms such as viruses or bacteria carried in blood that cause disease. Bloodborne pathogens can be transmitted with infected human blood as well as other potentially infectious bodily fluids. Those most exposed to the risks of bloodborne pathogens are healthcare workers, disposal workers, emergency and safety workers. Some examples of common bloodborne pathogens are:
Hepatitis B (HBV)
Hepatitis C (HCV)
Human Immunodeficiency Virus (HIV)
There are many methods which should be employed to protect yourself against bloodborne pathogens, such as wearing appropriate personal protective equipment (PPE), treating all blood and body fluid spills as though they are infectious, handing all trash as if it contains sharp and infectious items, and more. For more information on how to keep yourself protected, register for our Red Cross Bloodborne Pathogens (Online Training).
Transportation of Dangerous Goods Training (TDG) is required for anyone involved in shipping, receiving, or otherwise handling dangerous goods. Training must be completed prior to the employee beginning work with dangerous goods. For more information check out our Transportation of Dangerous Goods online course.
Re-certification Courses
🔄 Red Cross CPR & First Aid Re-Certification
As a Red Cross Training Partner, First Aid 4U offers re-certification courses for:
- CPR Level C/AED
- Standard First Aid with CPR Level C/AED
❌ Emergency First Aid is not eligible for re-certification in Ontario due to WSIB regulations.
Eligibility Criteria for Re-Certification:
- Your certificate must be valid (it cannot be expired).
- Your certificate must have been issued by the Canadian Red Cross.
- If re-certifying Standard First Aid with CPR C/AED, your certificate must state “certified in” and not “re-certified in”.
For more details and visual examples, please visit our Recertification
📌 Important Information on Standard First Aid Certificate Renewal in Ontario
The Workplace Safety and Insurance Board (WSIB) regulates first aid training in Ontario. Here are the key points regarding the renewal of your Standard First Aid certificate:
✅ One-Time Renewal Option:
- You can renew your Standard First Aid certificate once by completing a one-day Standard First Aid renewal course.
🕒 Timeline for Renewal:
- The renewal must be completed before your original certificate expires.
📋 Provider Requirement:
- The renewal course must be completed with the original provider who issued your current certificate.
🖊️ New Certificate Details:
- Upon successful completion of the renewal course, your new certificate will indicate “renewal” on it.
For more details, please visit the WSIB FAQ Section.
How we are addressing COVID-19 concerns
You can bring your own 😷 face mask to the course. Please note the mask is required to remain on during the course. There is a 🔋 limited supply of 🩺 disposable masks on-site for replacement, should it be needed.
COVID-19 Safety Courses at Brampton First Aid & CPR
🌍 Protect Your Workers and Customers:
Brampton First Aid & CPR offers specialized courses to help your company ensure a safe environment during the pandemic.
Available Courses:
- 🦠 Red Cross Preventing Disease Transmission (PDT) – Online
- 🛡️ COVID-19 Safety Training – Online
- 🏢 Coronavirus Action Plan For the Workplace – Online
Why Choose Our Online Courses?
To maintain social distancing and prevent the spread of the virus, all of our COVID-19 courses are offered online, providing a safe and flexible learning environment.
We Have Resumed Training In Most Regions, Click Here to Register. To See Our New In-Class Training Protocols,.
In addition to our regular selection of First Aid Kits and Supplies, we also sell a variety of surgical masks, reusable face masks, face shields, as well as hand sanitizer. You can view our selection in the PPE Section of our online store.
You can bring your own face mask to the course. Please note the mask is required to remain on during the course. There is a limited supply of disposable masks on site for replacement, should it be needed.
Red Cross Online Courses
Important Note: We do not recommend the use of mobile devices for online courses. Once registered for a course, a system-generated email would have been sent to you from Canadian Red Cross | Croix-Rouge canadienne <my.account@Redcross.ca> with the subject Action Required: Register for your new Red Cross account / Action requise : Inscription à votre nouveau compte Ma Croix-Rouge. Note: If you have not received an email invitation for your online course, or have any issues please call or email our contact centre (1-877-356-3226, myrcsupport@redcross.ca). Click on the link in the email that says “Please click here to create a new My Red Cross account to access your course information and online course component” After clicking the link, you will be taken to the sign in page. Click “Sign up now” which is on the right hand side of the page. Proceed with entering your email address, create and confirm a password. The email address you enter here will be the username you will use whenever you login to your account. You have finished creating a My Red Cross account.
From the My Courses page you can click on the link “your online training” and it will take you to your online course page where you will be redirected to the learning site (https://lms.redcross.ca/student/default.php) where you will see a list of your available courses. The first time you go to access your course you will see it listed twice in the Course Language Selection area: one English and one French. Click Activate next to the language you wish to be instructed in. Now that your course is activated, you’ll be given the option to enter the course and begin (or continue where you last left off) your online learning. Once you have completed your course, you will have the option to review the course or to see your certificate. This document is not your final certificate, but you may be asked to present it to your instructor.
Upon completion of your full course (online and in class), a .pdf copy of your certificate will be sent to you by email. It will be from Canadian Red Cross. You can also access your certificate at any time in your Red Cross account in the top right corner of the page under “My Certificates”.
You will not be permitted to attend your in-class date, if you have not completed your online portion. No refunds will be given under this circumstance and you will forfeit your registration.
Certifications and Methodology
Blended First Aid Courses combine in-person instruction combined with online theory and information components. Blended learning offers an added level of flexibility with students able to complete the theoretical and informational components of their courses on a schedule and rhythm that works for them. Our Blended First Aid Training courses allow students to learn the hands-off portions of the course at their own pace while benefiting from the presence of in-person training for more hands-on instruction.
We recommend bringing paper and a pen to take notes, a water-bottle and your lunch to the course. We also recommend you wear comfortable clothing (such as active wear) as you will be moving about the room and practicing various skills on the floor.
Yes, we are a registered Canadian Red Cross training partner and we offer the full Canadian Red Cross training program. All our courses meet WSIB guidelines for workplace First Aid and CPR training. To see a list of WSIB-approved first aid and CPR providers, please follow the link (the program that we run is listed as “The Canadian Red Cross Society”).
Yes, the Canadian Red Cross has adopted the CSA Standard Z1210-17 into their training guidelines to make it easier for your certificate to transfer interprovincially if they recognize the CSA standard. Being in Ontario your certificate will now show the proper language to be WSIB and CSA approved.
CSA Certifications Include:
- Emergency First Aid – Meets CSA Standard Z1210-17– Basic
- Standard First Aid – Meets CSA Standard Z1210– 17 –Intermediate
- Advanced First Aid – Meets CSA Standard Z1210–17 – Advanced
Yes, depending on the size of your group we do offer group and private training. For more information please fill out our Group Training Request Form.
Your certificate will be emailed to you from the Canadian Red Cross approximately 7 business days after you have completed your course.
If you did not provide an email address, please contact us for further assistance as all certificates are issued digitally.
As of January 2019, Canadian Red Cross training partners, including Ottawa First Aid CPR are now offering BLS (Basic Life Support) courses. BLS has replaced the HCP (Healthcare Provider) course. BLS is a more accurate and up to date version of the HCP course. Some (but not all) of the information included in BLS training is as follows: Glove Removal, Primary Assessment, CPR, AED training, Airway Obstruction, Assisted Ventilation and Basic Life Support special considerations including ethics, the 6 rights of medication, trauma, hypothermia, post cardiac arrest care and more.
Ottawa First Aid & CPR Policies
We’ve linked our most common policies below
Submit a request
Accessing your Blended Online Training Modules
First make sure you are logged into your My Red Cross Account (click HERE if you are not currently logged in)
Once you are logged in:
- Click “My Profile” in the menu;
- From the dropdown list, choose “My Online Courses”
- Once redirected to the Red Cross Online Learning page, you will see your course ready to be activated.
- Select the course in the language of your choice, and click the blue “Activate” button on the right.
If you have not set up your My Red Cross Account yet, please look in your email (check junk / spam folders as well) for an email from my.account@redcross.ca titled “Action Required: Register for Your New Red Cross Account”. This will have all the details to log in and set up your Account. Once logged in, follow the above guide for accessing your course.
For a visual walk through of the above please refer to this PAGE
For any technical assistance with the Red Cross system please contact them directly at 1(877)356-3226
How do I access my certificate?
Your certificate can be accessed simply by logging into your My Red Cross Account and selecting “My Profile” > “My Certifications”. Here you will see all certificates gained under your account.
Additionally the Red Cross will have sent you an email (Subject Line: Your new Red Cross Certification) with steps to log in or register for a new account. In this email you are also supplied with a PDF version of your certificate for instant access.
If you are registering for a Recertification class, it’s a good habit to review your certificate expiration date before registration.
Cancellation & Rescheduling
Rescheduling Process
If you wish to reschedule, and are eligible to do so (review the below policies if you are not sure), please notify us of your request though our CONTACT FORM please ensure you reference your booking number when doing so.
To expedite the process as well, please have a date in mind when contacting us (links below to see upcoming dates).
Once our service team has reviewed your request, they will confirm with you and rescheduling fees will be applied when we move your booking.
**You do not need to register for a new course, simply view dates and let us know and we will update your current booking**
Blended Standard First Aid: Bramptom | GTA | Ottawa
Standard First Aid (2 Day in-class): Bramptom | GTA | Ottawa
Standard First Aid Recertification: Bramptom | GTA | Ottawa
Blended Emergency First Aid: Bramptom | GTA| Ottawa
Emergency First Aid: Bramptom | GTA | Ottawa
Blended CPR: Bramptom | GTA | Ottawa
CPR: Bramptom | GTA | Ottawa
Basic Life Support (BLS/HCP): Bramptom | GTA | Ottawa
Cancellation Policies
Blended Courses
Blended Courses (courses that are half online and half in-class) cannot be cancelled once registered, as they are accompanied with an online course. However, your in-class portion can be rescheduled with a $25.00 administrative fee (per person), as long as the request is made with more than 7 Business Days notice of the in-class start date.
Ex. your course begins January 8th at 9am, January 1st at 9am would be the cut off to change your booking.
Fully In-class Courses
There is a $25 fee (per person) to cancel or reschedule your booking. However, all bookings are final and non-refundable two days (48 hours) before your course starts.
No cancellations or rescheduling can be made within two days/48 hours of your course.
Ex. your course begins January 3rd at 9am, January 1st at 9am would be the cut off to change your booking.
Online Courses
For our courses completed fully online; WHMIS, Psychological First Aid, etc. Once purchased, they cannot be cancelled or refunded due to the nature of online courses.
Standard First Aid Recertification Information
Red Cross Online Courses
You will be prompted after registration to submit a copy of your current certificate to our head office for validation. This ensures that you are able to attend the course without issue and make it easier for your during check in as you will not be required to bring a hardcopy of your certificate if we pre-verify your booking.
To access your current Canadian Red Cross Certificate you can log into your My Red Cross Account ( https://myrc.redcross.ca/en/ ) and you can download a PDF copy of your certificate under My Profile > My Certifications. If you need any assistance please feel free to contact us directly
As of January 1st 2019 CPR Level HCP was transitioned to Basic Life Support (BLS) and has been removed as a course offering by the Red Cross since then. If you are looking to maintain this level please take a look at our available BLS Class HERE
Ottawa First aid & CPR is a Canadian Red Cross Training Partner. Current WSIB regulations mandate that we are not able to recertify other providers certificates (St. John’s Ambulance for example).
Your Certificate must be issued by the Canadian Red Cross and not be expired by the time you attend a course (meaning if your certificate was issued on December 15th, 2018, you will be eligible to attend recertification up to December 14th, 2021). Recertification is only valid in Ontario under WSIB Regulations; for Standard First Aid, or CPR. Emergency First Aid is not eligible for Recertification (if you require Emergency First Aid click HERE to register!).
Your certificate should state “Your Name – Is Certified In …” as you are only eligible to recertify a full certificate. If your certificate states “Your Name is Recertified in …” you will not be eligible for recertification. ****For visual clarification scroll down to see certificate examples****
Other Options for Renewal
Emergency First Aid Renewal
CPR Level C Renewal
Basic Life Support (BLS/HCP) Renewal
Select a Level to Learn More
Course Description:
Comprehensive course offering first aid and cardiopulmonary resuscitation (CPR) skills for those who need training due to work requirements or who want more knowledge to respond to emergencies at home. Course meets legislation requirements for provincial/territorial worker safety and insurance boards and includes the latest first aid and CPR guidelines.
Full Certification Formats Available:
- Blended format (half online / half in-class). You will complete 6-8 hours of theory online and then attend 1 day (9AM – 5PM) in-class. $125 + hst. LEARN MORE
- See Upcoming Dates or Register Now (select a region): Eastern Ontario | Greater Toronto Area (GTA) | Western Ontario | Northern Ontario
- 2 Days (16 hours) in-class. Course will be held on 2 consecutive days 9AM – 5PM. $135 + hst. LEARN MORE
- See Upcoming Dates or Register Now (select a region): Eastern Ontario | Greater Toronto Area (GTA) | Western Ontario | Northern Ontario
Recertification:
- 1 Day (8 hours) in-class. $125+ hst. LEARN MORE
- See Upcoming Dates or Register Now (select a region): Eastern Ontario | Greater Toronto Area (GTA) | Western Ontario | Northern Ontario
Course Description:
Basic course offering an overview of first aid and cardiopulmonary resuscitation (CPR) skills for the workplace or home. Course includes the latest first aid and CPR guidelines. The Red Cross Course; exceeds competitors’ standards, by including injury prevention content, CPR and AED skills.
Duration: 8 hours in-class (9AM – 5PM) or Blended 3 hours online and 5 hours in-class (9AM – 2PM)
Pricing: $99 + hst
Blended Emergency First Aid: Eastern ON | GTA | Western ON | Northern ON
Emergency First Aid: Eastern ON | GTA | Western ON | Northern ON
Course Description:
Courses on cardiopulmonary resuscitation (CPR) and automated external defibrillation provide the skills needed to recognize and respond to cardiovascular emergencies and choking for adults, children, and babies. Course also includes, use of an automated external defibrillator (AED) for; adults, children, and babies. This course is suitable for those looking for training for the workplace, schooling, or for their own general interest.
Duration: 6 hours in-class (9AM – 3PM) or Blended 2 hours online and 3 hours in-class (9AM – Noon)
Pricing: $65 + hst.
Blended CPR: Eastern ON | GTA | Western ON | Northern ON
CPR: Eastern ON | GTA | Western ON | Northern ON
Course Description:
Designed to build participant confidence in performing cardiopulmonary resuscitation (CPR) skills in a team environment for professionals with a duty to respond. Teaches the important steps to perform a rapid assessment, perform Basic Life Support (BLS) skills, and perform rapid defibrillation including use of an Automated External Defibrillator (AED).
Audience:
In-facility care providers, including nursing staff, care aides, medical and dental professionals. Pre-hospital care providers, which may include professionals in a fire service, rescue team, sports-medicine, lifeguards and ski patrol.
Duration: 4 hours in-class. 10AM – 2PM for example.
Pricing: $70 + hst.
Basic Life Support (BLS/HCP): Eastern ON | GTA | Western ON | Northern ON
