Refund Policy

πŸ’³ Prepayment and Registration Policy – Ottawa First Aid CPR

πŸ“… Prepayment Requirement:
Prepayment is required at the time of registration to secure your spot in any course or test session.

πŸ”„ Rescheduling & Cancellation Requests:
Any rescheduling or cancellation requests must be submitted in writing to:
πŸ“§ info@ottawafirstaid.org.

πŸ”» Refund, Cancellation, and Transfer Policies:
The following policies apply:

  • Refunds will only be processed if the request is made within the specified timeframe (refer to course details).
  • Cancellations may incur a fee based on the timing of the request.
  • Transfers are subject to availability and may require a fee.

πŸ•’ Business Days & Hours of Operation:
Our administrative office operates Monday to Friday from 9:00 am – 5:00 pm.

πŸšͺ Closed on Weekends and Holidays:
Our office is closed on weekends and government holidays. However, Ottawa First Aid CPR test sessions continue during evenings and weekends.

πŸ“ž For Assistance:
For any inquiries, please contact Ottawa First Aid CPR during business hours.

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Course Cancellation

🚫 No Refund & Cancellation Policy – Ottawa First Aid CPR Plus

πŸ”’ No Refunds or Cancellations by Participants:
Once payment is made, there will be no refunds issued under any circumstances. All registrations are final.

🚫 No Show Policy:
If a participant does not show up for the course they are registered for, the full course fee will be charged, and no refund will be given.

πŸ€’ Absence Due to Illness:
Please notify Ottawa First Aid CPR Plus in advance if you are unable to attend due to illness.

🦠 Health Precautions:
To minimize the risk of COVID, cold, or flu transmission, you will not be permitted to attend if you exhibit symptoms of illness.

πŸ“Œ Cancellation by Ottawa First Aid CPR Plus:
Should it be necessary for Ottawa First Aid CPR Plus to cancel a session due to low enrolment or instructor illness, your registration will be transferred to another course at no charge, or a full refund will be issued.

πŸ“ž For Inquiries or Special Considerations:
Please contact Ottawa First Aid CPR Plus for further as

Student Course Cancellation/Transfer Request (must be made at least 3 business days in advance!)

NOTE: All student transfers/cancellation requests with less than 3 business day’s notice are not permitted. To cancel or transfer a course, this request must be made in writingΒ at leastΒ three (3) business days prior toΒ the scheduled course date.

Please note our normal business hoursΒ are Monday – Friday, 9:00am – 5:00pm (excluding holidays). NOTE: Our office is closed weekends and government holidays.

Cancellations and Transfers

🚫 No Refund & Cancellation Policy – Ottawa First Aid CPR Plus

πŸ”’ No Refunds or Cancellations:
Once payment is made, there will be no refunds issued under any circumstances. All registrations are final.

🚫 No Show Policy:
If a participant does not show up for the course they are registered for, the full course fee will be charged, and no refund will be given.

πŸ€’ Absence Due to Illness:
Please notify Ottawa First Aid CPR Plus in advance if you are unable to attend due to illness.

🦠 Health Precautions:
To minimize the risk of COVID, cold, or flu transmission, you will not be permitted to attend if you exhibit symptoms of illness.

πŸ“ž For Inquiries or Special Considerations:
Please contact Ottawa First Aid CPR Plus for further assistance.

Β 

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Course Cancellation

⚠️ Course Cancellation & Rescheduling Policy – Ottawa First Aid CPR Plus

πŸ”„ Right to Cancel or Reschedule:
Though rare, Ottawa First Aid CPR Plus reserves the right to cancel or reschedule a course in the event of an emergency, instructor illness, or low class enrollment.

πŸ’° Refund or Transfer Options:
In such cases, participants may choose either:

  • NO refund,
  • No
  • transfer to another course date.

πŸ“… Notification of Cancellations:
We will attempt to notify participants of any cancellations at least 48 hours prior to the scheduled course.

❄️ Inclement Weather Cancellations:
During storm conditions or inclement weather, we will attempt to notify participants of cancellations at least 48Β hours prior to the course.

πŸ“ž For Inquiries or Assistance:
Please contact Ottawa First Aid CPR Plus for further information or if you have any questions about course cancellations.

Our Commitment To Privacy

πŸ”’ Customer Privacy Policy – Ottawa First Aid CPR

πŸ›‘οΈ Commitment to Privacy:
We take customer privacy seriously and are committed to protecting your personal information.

🀝 Your Trust is Important:
The trust placed in us by our customers is absolutely essential to our success. We understand this responsibility and take every step to earn and protect that trust.

🚫 No Sharing of Personal Information:
We do not sell, share, or provide any customer information to outside companies. Your personal details are used solely for the purpose of delivering services to you.

πŸ“ Privacy Assurance:
Rest assured, your privacy is of the utmost importance to us.

πŸ“ž For Privacy Inquiries:
If you have any questions regarding your privacy, please contact us at info@ottawafirstaid.org.

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