Refund Policy
π³ Prepayment and Registration Policy β Ottawa First Aid CPR
π
Prepayment Requirement:
Prepayment is required at the time of registration to secure your spot in any course or test session.
π Rescheduling & Cancellation Requests:
Any rescheduling or cancellation requests must be submitted in writing to:
π§ info@ottawafirstaid.org.
π» Refund, Cancellation, and Transfer Policies:
The following policies apply:
- Refunds will only be processed if the request is made within the specified timeframe (refer to course details).
- Cancellations may incur a fee based on the timing of the request.
- Transfers are subject to availability and may require a fee.
π Business Days & Hours of Operation:
Our administrative office operates Monday to Friday from 9:00 am β 5:00 pm.
πͺ Closed on Weekends and Holidays:
Our office is closed on weekends and government holidays. However, Ottawa First Aid CPR test sessions continue during evenings and weekends.
π For Assistance:
For any inquiries, please contact Ottawa First Aid CPR during business hours.
Β
Course Cancellation
π« No Refund & Cancellation Policy β Ottawa First Aid CPR Plus
π No Refunds or Cancellations by Participants:
Once payment is made, there will be no refunds issued under any circumstances. All registrations are final.
π« No Show Policy:
If a participant does not show up for the course they are registered for, the full course fee will be charged, and no refund will be given.
π€ Absence Due to Illness:
Please notify Ottawa First Aid CPR Plus in advance if you are unable to attend due to illness.
π¦ Health Precautions:
To minimize the risk of COVID, cold, or flu transmission, you will not be permitted to attend if you exhibit symptoms of illness.
π Cancellation by Ottawa First Aid CPR Plus:
Should it be necessary for Ottawa First Aid CPR Plus to cancel a session due to low enrolment or instructor illness, your registration will be transferred to another course at no charge, or a full refund will be issued.
π For Inquiries or Special Considerations:
Please contact Ottawa First Aid CPR Plus for further as
Student Course Cancellation/Transfer Request (must be made at least 3 business days in advance!)
NOTE: All student transfers/cancellation requests with less than 3 business dayβs notice are not permitted. To cancel or transfer a course, this request must be made in writingΒ at leastΒ three (3) business days prior toΒ the scheduled course date.
Please note our normal business hoursΒ are Monday β Friday, 9:00am β 5:00pm (excluding holidays). NOTE: Our office is closed weekends and government holidays.
Cancellations and Transfers
π« No Refund & Cancellation Policy β Ottawa First Aid CPR Plus
π No Refunds or Cancellations:
Once payment is made, there will be no refunds issued under any circumstances. All registrations are final.
π« No Show Policy:
If a participant does not show up for the course they are registered for, the full course fee will be charged, and no refund will be given.
π€ Absence Due to Illness:
Please notify Ottawa First Aid CPR Plus in advance if you are unable to attend due to illness.
π¦ Health Precautions:
To minimize the risk of COVID, cold, or flu transmission, you will not be permitted to attend if you exhibit symptoms of illness.
π For Inquiries or Special Considerations:
Please contact Ottawa First Aid CPR Plus for further assistance.
Β
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Course Cancellation
β οΈ Course Cancellation & Rescheduling Policy β Ottawa First Aid CPR Plus
π Right to Cancel or Reschedule:
Though rare, Ottawa First Aid CPR Plus reserves the right to cancel or reschedule a course in the event of an emergency, instructor illness, or low class enrollment.
π° Refund or Transfer Options:
In such cases, participants may choose either:
- NO refund,
- No
- transfer to another course date.
π
Notification of Cancellations:
We will attempt to notify participants of any cancellations at least 48 hours prior to the scheduled course.
βοΈ Inclement Weather Cancellations:
During storm conditions or inclement weather, we will attempt to notify participants of cancellations at least 48Β hours prior to the course.
π For Inquiries or Assistance:
Please contact Ottawa First Aid CPR Plus for further information or if you have any questions about course cancellations.
Our Commitment To Privacy
π Customer Privacy Policy β Ottawa First Aid CPR
π‘οΈ Commitment to Privacy:
We take customer privacy seriously and are committed to protecting your personal information.
π€ Your Trust is Important:
The trust placed in us by our customers is absolutely essential to our success. We understand this responsibility and take every step to earn and protect that trust.
π« No Sharing of Personal Information:
We do not sell, share, or provide any customer information to outside companies. Your personal details are used solely for the purpose of delivering services to you.
π Privacy Assurance:
Rest assured, your privacy is of the utmost importance to us.
π For Privacy Inquiries:
If you have any questions regarding your privacy, please contact us at info@ottawafirstaid.org.
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