Privacy Policy

🔐 Privacy Policy – Ottawa First Aid CPR Plus

At Ottawa First Aid CPR Plus, we prioritize the privacy and security of all personal information provided to us by students, staff, and associates. This Privacy Policy outlines our practices regarding the collection, use, protection, and sharing of personal information, particularly as it pertains to our college and training center participants.

1. Information We Collect

We collect personal data from students, employees, and partners when they interact with our services. The types of information we may collect include:

• Personal Identification Information: Name, contact information (email, phone number), and emergency contact details.
• Course Information: Course registrations, course schedules, attendance, completion status, and certifications.
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors).
• Health Information: Medical information necessary to ensure safe participation in training programs, particularly for First Aid and CPR courses (e.g., medical conditions or allergies).
• Feedback & Surveys: Responses to surveys or feedback provided by students or staff regarding their experiences.

2. How We Use Your Information

Your personal information is used for the following purposes:

• Course Registration and Management: To process and manage your course registration, class attendance, and certification.
• Communication: To send you confirmations, reminders, updates, and emergency notifications related to your training sessions (e.g., cancellations, rescheduling).
• Payment Processing: To securely process payments for training sessions and related services.
• Health and Safety: To ensure that the training environment is safe and suitable for all participants, and to accommodate any medical needs or special requirements.
• Feedback and Quality Improvement: To gather feedback for course improvements and ensure we are meeting the needs of students and institutions.

3. Data Protection and Security

We take robust measures to protect your personal information. These include:

• Encryption: Secure encryption protocols are used to protect sensitive data, including payment details.
• Restricted Access: Personal data is only accessible by authorized personnel who require the information to perform their duties related to course administration and communication.
• Storage Security: Personal data is stored in secure servers, with access protected by passwords, firewalls, and other industry-standard security measures.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, there are certain instances where sharing may be necessary:

• With Third-Party Service Providers: We may share your information with trusted partners and service providers who assist us in managing registration, payments, certifications, and communications. These third parties are contractually obligated to maintain the confidentiality of your information.
• For Legal Compliance: We may be required to disclose your information if mandated by law, such as in response to legal processes, regulatory requirements, or to protect the rights of Ottawa First Aid CPR Plus and its community.
• For Emergency Situations: In the event of an emergency, your contact and health information may be shared with relevant authorities or emergency responders to ensure your safety.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. Cookies help us remember your preferences, track your activity, and improve the overall user experience. You may disable cookies by adjusting your browser settings, although this may affect some website functionalities.

6. Your Rights and Choices

As a participant, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct any inaccuracies in your personal information.
• Delete: Request the deletion of your personal information, subject to certain conditions (e.g., compliance with legal obligations).
• Opt-Out: Unsubscribe from promotional communications and newsletters.
• Limit Sharing: Request that we restrict the sharing of your information for certain purposes.

To exercise any of these rights, please contact us at info@ottawafirstaid.org.

7. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once personal information is no longer required, we will take appropriate steps to delete or anonymize it.

8. For Colleges and Training Centers

If you are a college, university, or training institution, we may collect information on behalf of your institution to support the training needs of your students. This includes course registrations, attendance records, and certification issuance. Your institution may also collect additional personal data from students or staff as part of their internal administrative processes.

Data Sharing with Educational Institutions: We may share limited information (e.g., course completion status) with educational institutions to confirm successful completion of training programs. This will be done in accordance with the terms and privacy policies of the respective institutions.

9. Changes to This Privacy Policy

Ottawa First Aid CPR Plus reserves the right to modify or update this Privacy Policy at any time. Any changes will be communicated via our website or other appropriate means. The updated policy will be effective as of the date it is posted.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

📧 Email: info@ottawafirstaid.org
📞 Phone: (insert contact number)
🌐 Website: www.ottawafirstaid.org