Workplace

🏢 Workplace Policy – Ottawa First Aid CPR Plus

At Ottawa First Aid CPR Plus, we are committed to maintaining a professional, respectful, and safe work environment. This policy outlines the expectations and guidelines for all employees, contractors, and associates to ensure a positive and productive workplace.

1. Code of Conduct

We expect all team members to act professionally and uphold the values of integrity, accountability, and respect. This includes:

✅ Professional Behavior: Treat colleagues, clients, and participants with courtesy and respect.
✅ Punctuality & Attendance: Be on time for work and scheduled training sessions. Inform supervisors promptly of any absences.
✅ Dress Code: Follow a clean, professional appearance appropriate for a training environment, including branded attire when required.
✅ Work Ethics: Demonstrate honesty, reliability, and a strong work ethic in all tasks.

2. Health & Safety Policy

The safety of our employees, clients, and participants is a priority. All team members must:

✅ Follow Occupational Health & Safety regulations and internal safety protocols.
✅ Maintain a clean, hazard-free training environment.
✅ Report injuries, accidents, or unsafe conditions immediately.
✅ Comply with personal protective equipment (PPE) standards during specific training (e.g., mask fit testing).
✅ Ensure first aid kits and emergency supplies are accessible and fully stocked.

3. Anti-Harassment & Non-Discrimination Policy

We are committed to an inclusive and respectful workplace where everyone is treated equally. We prohibit any form of harassment or discrimination based on:

✅ Race, ethnicity, or nationality
✅ Gender identity or sexual orientation
✅ Age, disability, or religion
✅ Marital status or family responsibilities

🔴 Zero Tolerance: Any form of bullying, harassment, or discriminatory behavior will result in disciplinary action, including possible termination.

4. Confidentiality & Data Protection

All employees must respect and protect confidential information, including:

✅ Personal information of clients, students, and colleagues.
✅ Business processes, policies, and proprietary information.
✅ Financial information and payment data.

Do Not share confidential data without proper authorization. Breaches of confidentiality will lead to disciplinary action.

5. Communication Policy

Clear, respectful, and professional communication is essential. This applies to:

✅ Internal communications (emails, meetings, and calls).
✅ External communications with clients, participants, and stakeholders.
✅ Social Media: Follow our brand guidelines and avoid sharing sensitive information online.

6. Workplace Technology Usage

Company-provided devices and platforms should be used responsibly:

✅ Use for work-related activities only.
✅ Keep passwords confidential and report suspicious activity immediately.
✅ Do not install unauthorized software or misuse company resources.

7. Training & Professional Development

We encourage continuous learning and offer:

✅ Regular training on CPR, First Aid, and other health and safety protocols.
✅ Opportunities for skill enhancement and professional growth.
✅ Annual policy and compliance training sessions.

8. Attendance & Leave Policy

We value work-life balance while ensuring operational efficiency. Our guidelines:

✅ Working Hours: Adhere to scheduled work hours and provide advance notice for absences.
✅ Leave Requests: Submit requests for vacation, personal days, or medical leave in writing.
✅ Emergency Leave: Notify management as soon as possible in case of emergencies.

9. Substance-Free Workplace

To ensure a safe and productive environment:

✅ No Alcohol or Drugs: The use, possession, or distribution of illegal substances is strictly prohibited.
✅ Fitness for Duty: Employees must be sober and fit to perform their duties effectively.

10. Conflict Resolution

We promote a collaborative approach to resolving workplace conflicts:

✅ Address concerns promptly and professionally with the involved parties.
✅ Escalate unresolved matters to management for mediation.
✅ Maintain confidentiality during conflict resolution processes.

11. Employee Rights & Responsibilities

All employees are entitled to:

✅ A Safe Workplace: Free from hazards and discrimination.
✅ Fair Compensation: In accordance with employment laws and agreements.
✅ Privacy: Respect for personal and professional privacy.

Employees are responsible for:

✅ Following company policies and legal regulations.
✅ Reporting policy violations or concerns.

12. Policy Enforcement & Disciplinary Action

Violation of this policy may result in:

✅ Verbal or written warnings.
✅ Suspension or termination of employment.
✅ Legal action for serious breaches (e.g., data theft, harassment).

13. Amendments & Updates

Ottawa First Aid CPR Plus reserves the right to amend or update this policy. Employees will be notified of significant changes.

📞 Contact Us

For questions or concerns regarding this policy:

📧 Email: info@ottawafirstaid.org
📞 Phone: (insert contact number)